FAQs – Flakii

FAQS

Where is your wool sourced? Where is your wool sourced?

We use Australian RWS merino wool. Please read more about our wool here.

Where are your garments made? Where are your garments made?

Our products are made in India. Read more about our production process here.

Are your products sustainable? Are your products sustainable?

At Flakii, we are committed to improving our sustainability practices. We offer a selection of eco-friendly products and are continuously working towards more sustainable sourcing and packaging solutions. For more information, please visit our Sustainability page

How do I stay updated on new arrivals and promotions? How do I stay updated on new arrivals and promotions?

To stay updated on our latest collections and exclusive promotions, sign up for our newsletter at the bottom of our website or follow us on social media @weareflakii

How can I place an order? How can I place an order?

To place an order, simply browse our collection, select your desired items, and add them to your cart. When you're ready, click on the cart icon to proceed to checkout. Follow the prompts to enter your shipping information and payment details, then review and confirm your order.

What payment methods do you accept? What payment methods do you accept?

We accept a range of payment methods including Visa, MasterCard, American Express.

How do I use a discount code? How do I use a discount code?

To use a discount code, enter the code at checkout in the "Discount Code" field and click "Apply." The discount will be reflected in your order total.

Can I modify or cancel my order after placing it? Can I modify or cancel my order after placing it?

Once an order is placed, we work quickly to process it. If you need to modify or cancel your order, please contact us. We will do our best to accommodate your request, but changes can’t be guaranteed once the order is in processing.

How can I contact Flakii customer service? How can I contact Flakii customer service?

You can reach our customer service team by emailing hello@flakii.com. Alternatively, you can fill out our contact form on the Contact Us page, and we will get back to you as soon as possible.

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