Refunds & Exchanges
At Flakii, we want you to love your purchase. If for any reason you are not completely satisfied, we offer full refunds or exchanges within 30 days of purchase. To be eligible for an exchange, items must be unworn, in their original condition with tags attached.
RETURNS
You can request a return via your Flakii customer account. Click here to log in and access the order you want to return.
- If your order has more than one item, then select the items that you want to return. Select a return reason and add a note (eg I wish to swap to a size M).
- Click Request return. When your return request is approved you receive an email with shipping instructions.
- After the product is returned, you will receive a refund, replacement product or store credit.
- Exchanges are subject to product availability.
- Shipping costs for returning the item to us are your responsibility unless the item is faulty or incorrect.
- We recommend using a tracked shipping service for returns, as we cannot guarantee receipt of returned items without tracking.
REFUNDS
If you prefer a refund instead of an exchange, the refund will be issued to the original payment method within 7-10 business days of receiving the returned item.
CONTACT US
If you have any questions about our Refunds & Exchanges policy or need assistance with a return, please don't hesitate to contact us. We're here to help you.
FLAKII LTD REFUND POLICY
1. Introduction
At Flakii LTD, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, we are here to help. Please read our refund policy carefully.
2. Eligibility for Refunds and Returns
2.1 To be eligible for a refund or exchange, items must be returned within 30 days of the original purchase date. 2.2 Items must be unused, unworn, and in the same condition that you received them, with all original tags and packaging intact.
2.3 Items marked as "Final Sale" or "Non-Returnable" cannot be returned or refunded.
3. Refund Process
3.1 To initiate a return, please contact our customer service team at [email address] with your order number and reason for return.
3.2 Upon approval of your return request, we will provide you with a return authorization number and instructions on how to send your item back to us.
3.3 Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
3.4 If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 business days.
4. Exchanges
4.1 If you need to exchange an item for a different size, color, or style, please contact our customer service team to ensure the desired item is in stock.
4.2 Exchanges are processed once the original item is received and inspected.
4.3 Shipping costs for exchanges will be the responsibility of the customer, unless the exchange is due to a defective or incorrect item received.
5. Shipping Costs
5.1 Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
5.2 If you receive a refund, the cost of return shipping will be deducted from your refund.
5.3 We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Damaged or Defective Items
6.1 If you receive an item that is damaged or defective, please contact our customer service team immediately with your order number and a description of the issue.
6.2 We will arrange for a replacement or refund, including shipping costs, for any items that are confirmed to be defective or damaged upon receipt.
7. Non-Returnable Items
7.1 The following items cannot be returned or refunded: a. Gift cards b. Intimate apparel (e.g., underwear, swimwear) c. Custom or personalised items d. Items marked as "Final Sale"
8. Contact Information
For any questions or concerns regarding our refund policy, please contact us at:
- Email: hello@flakii.com
- Phone: 0800 352 544
- Address: 100 Esplanade, Sumner 8081 Christchurch New Zealand
9. Policy Updates
Flakii LTD reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website, and it is the customer’s responsibility to review the policy periodically.
10. Governing Law
This refund policy is governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law principles.
By making a purchase with Flakii LTD, you agree to the terms and conditions of this refund policy.
